Our promise
At Panhou Retreat, in the heart of Tuyen Quang, we believe that true hospitality means caring for nature, people, and culture. Every stay with us helps protect the forest, support local communities, and celebrate Dao traditions.
1. Caring for the environment
• Cutting Emissions: Committed to reducing energy and water — target:
• 10% less by 2026 (compared to 2024) and 20% less by 2030
• Protecting Nature: Safeguarding our forests, rivers, and wildlife from pollution and harmful chemicals.
• We support at least one biodiversity initiative annualy.
• Herbal gardens & organic vegetables grown on-site.
• Waste separation, composting & reduced single-use plastics.
2. Supporting our community
• 100% of our team are from local villages
• Fair wages, training & equal opportunities for everyone
• Partnerships with farmers, artisans & herbalists.
• Annual community projects: schools, clean-ups, reforestation
3. Celebrating culture & wellbeing
• Authentic Dao herbal baths & wellness traditions
• Cultural experiences shared with respect & consent
• Herbal knowledge passed on from local healers
4. Protecting people
• Zero tolerance for discrimination & exploitation.
• Child protection: any suspicion of abuse is reported immediately. Guests, staff, and partners are encouraged to report their own concerns about child exploitation and abuse to Vietnamese National Hotline for Child Protection at 111.
• A safe, welcoming retreat for guests & staff alike
5. How you can help
• Reuse towels & save energy/water during your stay
• Use refillable bottles & recycling bins provided
• Join our eco-tours & wellness activities
• Support the community through the Panhou Sustainable Development donation box at the reception area.
Together, we can make every journey a positive one – for people, planet, and culture.