I. PURPOSE STATEMENT

Panhou Retreat is committed to ethical and responsible tourism development. We recognize the serious and growing issue of child sexual exploitation in tourism and hospitality, and we take a firm stand against all forms of child abuse and exploitation.

This policy outlines our position, procedures, and responsibilities to protect children from harm. We are committed to implementing best practices in child safeguarding and will work continuously to prevent, identify, and respond to any risks of child exploitation.

II. SCOPE OF APPLICATION

This policy applies to:

• All staff and management of Panhou Retreat
• Contractors, suppliers, and business partners
• Guests and visitors using services within the property

III. POLICY STATEMENT

• Panhou Retreat condemns all forms of child sexual exploitation and abuse.
• All staff, contractors, suppliers, and guests must refuse to participate in or condone any such behavior.
• Anyone found to be involved will be reported to authorities and may face contract/employment termination and legal prosecution.
• The property strictly prohibits orphanage tourism or volunteer activities involving direct contact with children without proper background checks and safeguarding procedures.
• Panhou Retreat will ensure continuous staff training, guest awareness, and collaboration with local authorities to prevent exploitation.
• We maintain a zero-tolerance policy toward any form of child abuse, exploitation, or inappropriate conduct involving minors.

IV. PROCEDURES FOR HANDLING SUSPECTED CASES

4.1 Reporting Suspicious Behavior

Staff have a responsibility to report:

• Any guest showing signs of suspicious behavior related to child exploitation
• Any colleague or third party engaging in inappropriate behavior with children
• Any suspicious requests or interactions involving children
• Any concerns about the welfare or safety of a child

Report suspicious behavior immediately to the Panhou Retreat Team.

4.2 Specific Situations and Actions

V. RESPONSIBILITIES

5.1 Child Protection Officer (CPO)

• Email: [email protected]

Responsibilities:

• Ensure implementation, training, communication, and updates of this policy
• Serve as primary contact point for staff and partners regarding child protection
• Coordinate with local authorities and child protection organizations
• Maintain confidential records of any incidents or reports
• Review and update policy annually
• Ensure all staff are trained on child protection procedures

VI. TRAINING AND COMMUNICATION

6.1 Staff Training

• All staff must complete mandatory child protection training during onboarding
• Training content includes how to recognize, prevent, and report exploitation and abuse
• Staff will learn about warning signs and appropriate response procedures
• Refresher training will be conducted annually or when policy is updated
• Training records will be maintained for all staff members

6.2 Guest Awareness

• Information will be provided to guests through:
• Signage at reception and in guest rooms
• Guest information directory
• Website and digital communications
• Staff are trained to communicate the property’s child protection commitment to guests

VII. SUPPLIER AND CONTRACTOR ENGAGEMENT

All contracts with suppliers and partners will include the following clause:

“Panhou Retreat is committed to protecting children from exploitation and abuse. All partners and suppliers must comply with our zero-tolerance policy regarding child sexual exploitation and inappropriate conduct involving minors. Violation of this policy may result in immediate contract termination and reporting to relevant authorities.”

VIII.COLLABORATION WITH LOCAL AUTHORITIES

Panhou Retreat will:

• Maintain communication with local police and child protection services
• Report any suspected cases of child exploitation to appropriate authorities
• Cooperate fully with any investigations
• Support community-based child protection initiatives where appropriate
• Share best practices with other tourism businesses in the area

IX. REPORTING CHANNELS

Internal Reporting:
• Email: [email protected]
• Phone: +84-966-615-050

External Reporting:
• Local Police: 113 (Vietnam emergency number)
• Child Protection Hotline: 111 (Vietnam National Child Protection Hotline)

X. CONFIDENTIALITY AND RECORD KEEPING

• All reports will be handled with strict confidentiality
• Only essential personnel will have access to incident records
• Records of incidents and actions taken will be maintained securely
• Personal information will be protected in accordance with privacy laws
• Whistleblowers will be protected from retaliation
• Information will only be shared with authorities when required by law or necessary for child protection

XI. POLICY REVIEW

This policy will be reviewed annually or when:

• There are changes to relevant laws or regulations
• New risks or issues are identified
• Incidents occur that require policy adjustment
• Best practices in child protection evolve
• This policy demonstrates Panhou Retreat’s commitment to protecting children and contributing to responsible tourism. We believe that every child has the right to be safe and protected from harm.

Simple actions you can take every day to protect people, nature, and culture in Tuyen Quang

At Panhou Retreat, sustainability is at the heart of what we do. By working here, you are part of our mission to care for the forest, rivers, and communities that surround us. Every small action counts — together, we make a big difference.

1. Supporting our community

•  Respect local people: Always treat villagers and guests with courtesy. Ask permission before taking photos, especially of children.
•  Protect traditions: Our guests come to learn about traditional cultures. Share with pride, but always with respect and authenticity.
•  Be a good neighbor: Support local farmers and artisans by recommending their products and services.
•  Protect vulnerable people: If you ever suspect a child or adult is being exploited, abused, or trafficked, inform your manager immediately.

2. Caring for the environment

•  Protecting nature & wildlife: Separate waste correctly – recycling, compost, and general waste. Never burn plastic.
•  Food: Help reduce food waste. Prepare and serve only what is needed. Compost food scraps to nourish our garden.
•  Energy: Turn off fans, lights, and machines when not in use. Keep doors/windows closed when air-conditioning is on.
•  Water: Don’t leave taps running. Report leaks immediately. Use low-flush toilet options when possible.
•  Chemicals: Use cleaning products safely and never overuse. Avoid harmful substances that can damage our rivers and gardens.
•  Transport: If possible, share rides with colleagues or use bicycles to reduce pollution.

3. Protecting nature & wildlife

•  Forest care: Stay on marked trails when guiding guests. Do not pick plants, herbs, or stones from natural areas.
•  Wildlife: Never feed or handle wild animals. It can harm them and put people at risk.
•  Sacred sites: Show respect at cultural or spiritual places. Guide guests to do the same.

4. Working at Panhou

•  Fair workplace: Everyone has the right to equal opportunities, respect, and safety. We do not allow discrimination or harassment.
•  Health & safety: Use protective equipment when needed. Keep your work area clean and safe.
•  Teamwork: Share ideas on how we can improve. If you see something wasteful or unsafe, speak up, your voice matters.

5. Be proud, be responsible

By following these simple actions, you help Panhou Retreat:

•  Protect our forests, rivers, and wildlife
•  Share local traditions with authenticity
•  Support local families
•  Create a safe, fair, and welcoming retreat

Together, we make Panhou a place where every guest, staff member, and community member feels respected, safe, and connected to nature.

Our promise

At Panhou Retreat, in the heart of Tuyen Quang, we believe that true hospitality means caring for nature, people, and culture. Every stay with us helps protect the forest, support local communities, and celebrate Dao traditions.

1. Caring for the environment

•  Cutting Emissions: Committed to reducing energy and water — target:
•  10% less by 2026 (compared to 2024) and 20% less by 2030
•  Protecting Nature: Safeguarding our forests, rivers, and wildlife from pollution and harmful chemicals.
•  We support at least one biodiversity initiative annualy. 
•  Herbal gardens & organic vegetables grown on-site.
•   Waste separation, composting & reduced single-use plastics.

2. Supporting our community

•  100% of our team are from local villages
•  Fair wages, training & equal opportunities for everyone
•  Partnerships with farmers, artisans & herbalists. 
•  Annual community projects: schools, clean-ups, reforestation

3. Celebrating culture & wellbeing

•  Authentic Dao herbal baths & wellness traditions
•  Cultural experiences shared with respect & consent
•   Herbal knowledge passed on from local healers

4. Protecting people

•  Zero tolerance for discrimination & exploitation.
•  Child protection: any suspicion of abuse is reported immediately. Guests, staff, and partners are encouraged to report their own concerns about child exploitation and abuse to Vietnamese National Hotline for Child Protection at 111.
•   A safe, welcoming retreat for guests & staff alike

5. How you can help

•   Reuse towels & save energy/water during your stay
•   Use refillable bottles & recycling bins provided
•   Join our eco-tours & wellness activities
•    Support the community through the Panhou Sustainable Development donation box at the reception area.

Together, we can make every journey a positive one – for people, planet, and culture.

Simple actions you can take to support the people, nature, and culture of Tuyen Quang.

At Panhou Retreat, we believe that travel should be a force for good. By staying with us, you are already helping protect the forests, rivers, and traditions of Northern Vietnam. Here are a few ways you can make your visit even more meaningful.

1. Before you travel

•  Choose consciously: Book with operators and transport providers who care about sustainability.
•  Learn before you go: A few words and greetings in Vietnamese, or local customs will enrich your experience.
•  Travel light: Less weight = lower fuel use and emissions. Bring reusable bottles, bags, and straws.
•  Eco-friendly care: Please avoid sunscreens or cosmetics with harmful chemicals. Herbal or mineral-based options are safer for people and nature.

2. During your stay at Panhou

•  Energy & water: Help us reach our goal of 20% reduction by 2030. Switch off lights and air conditioners when leaving the room, take shorter showers, and reuse towels.
•  Waste: Use the recycling bins provided and join us in reducing single-use plastics. Organic waste from the kitchen helps nourish our gardens.
•  Food choices: Enjoy our herbal cuisine and local vegetables — healthier for you, better for the planet, and supporting local farmers. Order only what you will finish to avoid waste.

3. Supporting Local Communities

•  Shop and eat local: Buy crafts directly from village artisans, choose local produce, and support small family-run businesses.
•  Respect traditions: Always ask before taking photos, especially of people or cultural ceremonies.
•  Give responsibly: Instead of giving gifts directly to children, support schools or community projects through “Panhou Sustainable Development Fund”

4. Protecting Nature & Wildlife

•  Stay on paths when hiking in the forest to protect fragile plants.
•  Leave no trace: Take only photos, leave only footprints. Do not pick plants, herbs, or stones from natural areas.
•  Wildlife care: Avoid attractions where wild animals are kept in captivity or forced to perform. If you see mistreated animals, ask our team how best to respond.

5. Safeguarding People

•  Child protection: We have zero tolerance for exploitation. If you ever suspect abuse, please inform our staff immediately so we can report it to local authorities. You can also report it directly to Vietnam’s National Hotline for Child Protection at 111.
•  Fairness: Treat staff and community members with the same respect they extend to you.

6. Give Back

•  If you’ve enjoyed your time here, consider supporting our local projects from reforestation to school support. Ask our team how you can contribute.

Thank you for helping us make every journey a positive one – for people, planet, and culture.

📧 [email protected] | 🌐 www.panhouretreat.com

Amidst the majestic mountains of Hoang Su Phi, where clouds embrace the peaks and streams flow endlessly through the valleys, Panhou quietly writes its own story, a story of harmony between human and nature. It is this very spirit that earned Panhou the prestigious title of “Asia’s Leading Green Resort 2025” by the World Travel Awards (WTA), a recognition of its enduring commitment to sustainable tourism and ecological preservation.

Energy from the streams is the breath of Panhou

Instead of relying on the national grid, Panhou harnesses the power of natural streams surrounding the retreat to operate its small-scale hydropower system.
These gentle currents are transformed into a clean, stable, and environmentally friendly energy source — as if nature itself were breathing life into every corner of Panhou.

Without the need for large dams or reservoirs, this micro-hydropower system runs efficiently while preserving the natural flow of the streams and maintaining the delicate balance of the mountain ecosystem.

Sustainability from within

By generating its own electricity, Panhou remains self-sufficient even during storms and power outages that often affect remote mountain areas.
More importantly, the use of hydropower significantly reduces CO₂ emissions, contributing to the journey toward Net Zero — a step forward in building a sustainable and responsible tourism future for our planet.

The energy of serenity

Every experience at Panhou carries the essence of green living and mindfulness.
Here, guests can slow down, rediscover balance, and reconnect deeply with nature, where the murmur of streams, the whisper of the forest, and the purity of the air all become part of a tranquil, sustainable rhythm of life.

Amid the majestic mountains of Hoang Su Phi, Panhou Retreat chooses not to “show off” with grand concrete blocks or modern, lavish architecture. Instead, it lets nature speak on its behalf. Here, everything takes shape naturally, in quiet respect for the surrounding ecosystem and in harmony with the rhythm of the land.

Architecture in tune with the mountains

At Panhou, there is no sound of heavy machinery, no towering buildings disrupting the skyline. Each roof, each staircase is crafted from bamboo, wood, rattan, and stone, humble, local materials found right here in Hoang Su Phi.

Under the skilled hands of local artisans, every detail is shaped with patience, precision, and deep reverence for nature. Earthen walls retain the warm brown hue of young clay, tiled and thatched roofs weave together to create shade, and pebble stone walls still bear the fingerprints of the craftspeople, silent imprints of love and respect for the land.

Harmony, not domination

For Panhou, beauty does not lie in grandeur but in the way a structure blends into its natural surroundings. The retreat is not built to separate people from nature but to grow alongside it. Bamboo, wood, and stone, materials often seen as simple, form the soul of Panhou, allowing it to breathe in rhythm with the forest. Through this seamless connection, Panhou becomes a haven of tranquility where guests can truly sense the heartbeat of the mountains, the murmur of flowing streams, the scent of damp earth, and the whisper of wind gliding through every window.

 A story of land and people

To us, Panhou is not a luxurious resort; it is a cluster of humble houses, thatched and tiled, quietly nestled within the forest. Each guest who visits is welcomed not by extravagance but by warmth, sincerity, and the feeling of coming home.

Here, our staff are more than hosts; they are storytellers. Through their words, gestures, and smiles, they share tales of the mountains, the forests, and the way local people live in harmony with nature, reflected in every structure, every dish, and every moment of genuine connection.

At Panhou, we hope every visitor feels the authenticity, the spirit of this land, and our enduring love for nature, so that the story of Panhou never ends but continues to be told through everyone who comes our way.

When the best things come from the simplest origins.

Have you ever noticed that sometimes, the finest experiences are born from simplicity? If one day you find yourself in Hoàng Su Phì, you will understand why Panhou Retreat chooses to care for its guests through ingredients grown by our own hands. In this serene mountain sanctuary, we believe the truest connection between humans and nature begins with something as simple as a meal, one that carries the pure, unspoiled flavors of the land itself.

What grows in Panhou’s organic garden?

Inside Panhou’s organic garden, you’ll find rows of leafy greens, tender okra, ripe tomatoes hanging in clusters, and pandan leaves releasing their gentle aroma into the wind. Every plant is nurtured with patience and love by the Panhou team, without the use of pesticides or growth stimulants. Each vegetable and medicinal herb grows naturally under the crisp golden sunlight of Hoàng Su Phì, absorbing the essence of the fertile soil and the pristine mountain water. This purity, untouched by industrial processes gives Panhou’s produce its distinctive, original taste: fresh, wholesome, and full of life.

For a green and sustainable future

Cultivating our own garden not only allows us to control the quality of every ingredient but also ensures that each dish served to our guests is healthy, authentic, and completely safe. Every recipe at Panhou is thoughtfully designed to achieve a balance between yin and yang, nourishing both body and spirit. To us, caring for people is inseparable from caring for the earth and every meal is a gesture of gratitude to nature.

Growing our own food is also part of Panhou’s commitment to a sustainable future. By reducing transportation, packaging, and industrial preservation, we minimize carbon emissions and plastic waste, helping protect the environment while maintaining the natural cycle within the retreat.

In the rhythm of modern life, as people rediscover the value of sustainability, organic and eco-friendly products have become essential choices. At Panhou Retreat, the journey toward wellness and environmental preservation is not merely a promise, it is a way of life. It begins with the simplest things, like the meals we enjoy every day.

Harvested from the heart of the earth

Breakfast at Panhou is more than the start of a new day, it is a pure connection with nature. Guests can enjoy a glass of freshly pressed juice made from ripe fruits grown in our garden, or savor a refreshing banana blossom salad crafted with crisp vegetables picked directly from our organic plots. Every ingredient is carefully cultivated and tended by the Panhou team with patience and respect for the land.

At Panhou, we say no to chemicals and pesticides. Each seed is sown with faith in the richness of the forest soil. When you taste the food here, you experience the original flavors of Hoang Su Phi unspoiled, earthy, and alive with the essence of the mountains.

Naturally raised eggs

Amid the lush greenery of the retreat, Panhou’s flock of ducks roams freely across sunlit fields. Without cages or pens, these animals live in harmony with nature’s rhythm. The fresh duck eggs collected daily are gifts from the land, symbols of nature’s generosity and the gentle care of local farmers.

Using organic products at Panhou not only nurtures health and serenity but also reflects a deep commitment to sustainability. Every service you experience and every meal you enjoy here is a small but meaningful act a contribution toward protecting our shared green planet.

The global plastic crisis and its consequences

Every year, more than eight million tons of single-use plastic end up in our oceans. Behind these staggering statistics lies a profound environmental disaster. Tiny fragments of plastic, known as microplastics, infiltrate our water sources, soil, and food chain. They endanger marine life, disrupt ecosystems, and ultimately affect human health, slowly altering the delicate balance the Earth has maintained for millions of years.

A plastic bag or straw may serve its purpose for only a few minutes, yet it can take between 100 and 500 years to decompose completely. Long after it’s discarded, it remains buried in the soil or drifting in the sea, leaving a trace that far outlives the person who used it.

Panhou’s journey to saying No to single-use plastics

Aware of the devastating impact of plastic pollution, Panhou Retreat has chosen the path of sustainable tourism, beginning with what may seem like a small step: eliminating single-use plastics entirely. At Panhou, you won’t find plastic water bottles, straws, or even plastic name tags. Instead, every item, no matter how small, is crafted from natural materials such as stone, bamboo, rattan, and wood.

Each detail is thoughtfully designed to reflect warmth, authenticity, and a deep respect for the environment. This approach is part of our broader philosophy: inspiring people to make mindful changes, beginning with small daily choices that collectively contribute to a healthier planet.

Nature as the inspiration for sustainable change

The moment you step into Panhou, surrounded by natural textures and the gentle scent of earth and wood, you’ll feel an unmistakable shift. The clean air and lush greenery invite you to slow down, breathe deeply, and reconnect with nature. This harmony often awakens a quiet awareness, encouraging guests to reduce plastic waste, choose organic products, and embrace a more sustainable way of living.

Sustainable tourism is the way forward

Panhou is more than just a retreat; it is a call to live responsibly. Here, environmental consciousness is shared not only by our team but also by every traveler who visits. Together, we contribute small but meaningful actions toward a greater goal: preserving the natural beauty of Vietnam’s northern mountains and protecting the planet we all call home.